If your app isn't working properly, here are a couple of steps that usually help:
- Update (or delete and reinstall) the app.
- Update your smartphone's operating system. You can check if your phone needs a system update in its settings.
If that doesn't help, please let us know the information listed below so we can investigate the issue further:
- Your phone model.
- Operational system version (available in your phone's settings).
- App version.
- Screenshot of the issue (if applicable).
Message us via the Submit a request link under this article with these details, and we'll help you resolve the issue.